Class 12 Consumer Protection CBSE Questions & Answers

Class 12 · Consumer Protection

This is Business Studies class 12 Consumer Protection CBSE Questions & Answers. There are 15 questions in this test with each question having around four answer choices.

Questions & Answers

1
Rights of a consumer are protected under __________________
  • A
    Consumer Protection Act, 1982
  • B
    Consumer Protection Act, 1988
  • C
    Consumer Protection Act, 1986
    Correct
  • D
    Consumer Protection Act, 1984
2
______________A standardised mark is printed on jewellery
  • A
    Hallmark
    Correct
  • B
    Agmark
  • C
    ISI
  • D
    ISO 2009
3
___________ are set up in each district by the State Government concerned.
  • A
    None of these
  • B
    State Commission
  • C
    District Forums
    Correct
  • D
    National Commission
4
________________ is set up by the Central Government
  • A
    None of these
  • B
    District forum
  • C
    State commissions
  • D
    National commission
    Correct
5
The state commissions are set up in each state by ___________________
  • A
    Supreme court
  • B
    High court
  • C
    Central Government
  • D
    State Government
    Correct
6
Which act provides safeguards and reliefs to the buyers of the goods in case the goods purchased do not match with express or implied conditions or warranties?
  • A
    Consumer protection Act, 1986
  • B
    None of these
  • C
    Sale of goods Act, 1930
    Correct
  • D
    The Indian Contract Act 1872
7
Consumers should use ISI marked electrical appliance is an example of
  • A
    Right to choose
  • B
    Right to be heard
  • C
    Right to safety
    Correct
  • D
    Right to be informed
8
Consumers can ask anything regarding date of manufacture, price, quantity etc., is an example of _____________
  • A
    Right to safety
  • B
    Right to choose
  • C
    Right to be heard
  • D
    Right to be informed
    Correct
9
A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________
  • A
    Right to choose
  • B
    Right to Seek redressal
  • C
    None of these
  • D
    Right to be heard
    Correct
10
The consumer has a right to get relief in case of defective goods or deficient services as per the________________
  • A
    Right to be heard
  • B
    Right to be informed
  • C
    Right to seek redressal
    Correct
  • D
    Right to choose
11
As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.
  • A
    Right to be informed
  • B
    Right to be heard
  • C
    Right to consumer education
    Correct
  • D
    Right to be choose
12
NGOs are _____________________
  • A
    Non profit organisations
    Correct
  • B
    Government organisations
  • C
    Profit making organisations
  • D
    Service providing organisations
13
Who can file a complaint under the Consumer Protection Act, 1986?
  • A
    All of these
    Correct
  • B
    A legal her of a deceased consumer
  • C
    Any registered consumers association
  • D
    Any consumer
14
Within what period a complaint must be filed
  • A
    3 years
  • B
    5 years
  • C
    1 year
  • D
    2 years
    Correct
15
What is the importance of consumer protection from the point of view of a consumer?
  • A
    Consumer awareness
  • B
    Protection against malpractices of sellers
  • C
    None of these
  • D
    All of these
    Correct