Communication is a two-way process. Good listening skills are part of good communication; you need to understand what the other person is saying to you as well as to say what you want. Communication often includes non-verbal clues such as tone of voice, facial expression, gestures, and body posture. Good communication includes being observant and focusing on the other person.
Editor answered 10 years agoI've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou